Terms of service
Terms & Conditions of Sale
Welcome to Cavalli e Nastri. These Terms and Conditions of Sale govern purchases made through our official online store at cavallienastri.com.
Please read these Terms carefully before placing an order. By completing a purchase, you acknowledge the applicable contractual conditions and the information provided during checkout.
1. General Information
1.1. Products offered through this website (the "Website") are sold by Cavalli e Nastri S.r.l. (the "Seller" or "Cavalli e Nastri").
Seller information:
Cavalli e Nastri S.r.l.
Via Gian Giacomo Mora, 3
20123 Milan, Italy
VAT Number: IT12377270967
Website: cavallienastri.com
Customer Care: customercare@cavallienastri.com
1.2. These Terms govern distance sales concluded through the Website. Purchases made directly at our physical boutiques may be subject to separate conditions.
1.3. The online purchasing service is intended primarily for consumers, meaning individuals purchasing goods for purposes unrelated to their trade, business, craft or profession.
1.4. Customers must be at least 18 years old or have the necessary authorization from their parent or legal representative.
1.5. Cavalli e Nastri reserves the right to decline orders placed primarily for unauthorized commercial distribution or resale before a sales contract is concluded, subject to applicable law.
1.6. Purchases through the Website may be concluded in English or Italian, according to the language options available.
1.7. The Terms applicable to an order are those made available to the Customer at the time of purchase. We may update these Terms from time to time, but changes will not retroactively affect contracts already concluded.
1.8. These Terms are made available electronically so that Customers may review, save or reproduce them.
2. Products, Vintage Condition and Availability
2.1. Cavalli e Nastri specializes in carefully selected vintage fashion, designer clothing, accessories, jewelry and archival pieces.
2.2. Many products are vintage, pre-owned, rare or one-of-a-kind. Quantities are therefore often limited to a single available piece.
2.3. Each product page provides the available information about the item, including its description, price, photographs, size, measurements, materials and condition, where applicable.
2.4. Customers acknowledge that vintage and pre-owned items may show signs of age, previous use, natural wear or characteristics consistent with their history.
2.5. Any material imperfections or relevant signs of wear known to Cavalli e Nastri will be described or illustrated where appropriate.
2.6. Characteristics and imperfections that have been specifically disclosed and expressly accepted by the Customer, where required by law, are assessed in accordance with the applicable rules governing product conformity. This does not exclude liability for undisclosed defects or other legally recognized non-conformities.
2.7. We make reasonable efforts to ensure that product photographs accurately represent the items offered for sale. However, slight differences in color or appearance may occur due to screen settings, lighting and display technology.
2.8. Product availability is subject to confirmation. Because certain items are unique and may also be offered through physical boutiques, occasional inventory discrepancies may occur.
2.9. If a purchased item becomes unavailable, Cavalli e Nastri will contact the Customer promptly to explain the situation and arrange an appropriate solution, including cancellation and reimbursement where applicable.
2.10. If only part of an order is available, the Customer may choose whether to receive the available items or cancel the order, subject to applicable law and the contractual arrangements agreed at purchase.
2.11. Cavalli e Nastri may modify the selection of products offered on the Website at any time without affecting orders already accepted.
3. Purchasing Procedure
3.1. Customers may browse the Website, select products and add them to their shopping cart.
3.2. Before proceeding with payment, Customers can review their selected products, quantities, prices, shipping details and the total order amount.
3.3. Customers are responsible for ensuring that their contact information, billing details and delivery address are accurate and complete.
3.4. The order is submitted by completing the checkout process and activating the final purchase confirmation button, which clearly indicates the obligation to pay.
3.5. Before placing an order, Customers are provided with the applicable Terms and Conditions and the legally required information relating to their purchase.
3.6. Once an order has been submitted, it is forwarded for processing. Customers should contact Customer Care immediately if they notice an error or wish to request a modification.
3.7. The ability to change or cancel an order depends on its processing status, without prejudice to statutory cancellation and withdrawal rights.
3.8. Where customer accounts are available, registered Customers may access their account area to review their orders and related information.
3.9. Information provided during the purchasing process will be processed in accordance with applicable data protection law and our Privacy Policy.
4. Order Confirmation and Contract Formation
4.1. After placing an order, Customers will receive an automated notification confirming that their order has been received.
4.2. The sales contract is concluded when Cavalli e Nastri accepts the order and sends the corresponding order confirmation to the email address provided by the Customer.
4.3. The confirmation will identify the purchased products and provide the relevant transaction details, including the order total and applicable shipping charges.
4.4. Cavalli e Nastri may decline an order before contractual acceptance where there are legitimate grounds, including:
- Product unavailability or inventory discrepancies.
- Failure or rejection of payment authorization.
- Material errors affecting the order or product information.
- Reasonable indications of fraudulent or unlawful activity.
- Orders that breach applicable purchasing restrictions or legal requirements.
4.5. If an order cannot be accepted, the Customer will be informed and any payment already collected for the unavailable or rejected order will be reimbursed without undue delay.
4.6. A confirmed order will be processed under the conditions agreed at checkout, subject to the Customer's mandatory legal rights.
5. Prices, Taxes and Payments
5.1. Product prices are displayed on the Website in the currency selected or applicable to the Customer's shopping destination.
5.2. Prices include applicable taxes where required by law and according to the tax treatment of the relevant product and destination.
5.3. Shipping costs and any additional amounts collected by Cavalli e Nastri will be displayed before the Customer completes payment.
5.4. For deliveries outside the European Union, customs duties, import taxes or clearance fees may apply according to the destination country's regulations and the disclosed delivery terms.
5.5. Product prices may be changed at any time. Such changes do not affect orders already contractually accepted.
5.6. Payments are accepted through the methods expressly displayed and made available during checkout.
Depending on availability, these may include credit cards, debit cards and other supported payment services.
5.7. Payment transactions are processed through the payment providers integrated with the Website and are subject to the applicable authorization and security procedures.
5.8. Customers must be authorized to use the selected payment method and provide accurate payment information.
5.9. Depending on the payment method and order type, payment may be authorized or collected during checkout or order confirmation, as indicated in the purchasing process.
5.10. Products will generally be prepared for dispatch after the relevant payment has been successfully authorized or collected.
5.11. If payment cannot be completed, the order may be declined or cancelled, and the Customer will be notified where appropriate.
5.12. Any exchange-rate conversions or additional banking fees applied by the Customer's payment provider are governed by the relevant provider's terms, without prejudice to mandatory consumer rights.
6. Pre-Orders and Personalized Products
6.1. Certain products may be offered as pre-orders or with customization options, where expressly indicated on the relevant product page.
6.2. Pre-order products are items that are not yet available for immediate dispatch at the time of purchase.
6.3. Personalized products are items made or modified according to the Customer's specific instructions, including permanent customization such as monogramming or hot stamping, where offered.
6.4. The relevant product page will indicate the available customization options, any applicable additional charges and the estimated preparation or delivery timeframe.
6.5. Pre-orders and personalized items may require payment before they are ready for dispatch. The applicable payment conditions will be communicated before the order is completed.
6.6. Where a delivery period exceeding the ordinary statutory timeframe is required, the Customer will be informed and the relevant delivery arrangements must be agreed as required by law.
6.7. If an order includes both immediately available items and pre-order or personalized products, the applicable dispatch arrangements will be communicated to the Customer.
6.8. Products made to the Customer's specifications or clearly personalized may be excluded from the statutory right of withdrawal, where the relevant legal exception applies.
6.9. The exclusion of the right of withdrawal for eligible personalized products does not affect statutory rights relating to defective or non-conforming goods.
7. Shipping and Delivery
7.1. Cavalli e Nastri ships internationally using DHL Express, subject to destination availability, applicable regulations and carrier restrictions.
7.2. Orders are processed and prepared for shipment from Monday to Friday, excluding public holidays. Under normal operating conditions, order processing takes approximately 24–48 hours on business days.
7.3. Orders placed during weekends or public holidays will generally be processed on the next available business day. Processing times may be longer during holiday periods or exceptionally busy periods.
7.4. Estimated DHL Express transit times after dispatch are:
- Italy: 1–2 business days.
- European Union: 1–2 business days.
- Non-EU countries: 2–4 business days.
7.5. These estimates refer to transit times after dispatch and do not include order preparation. Delivery times may vary due to customs clearance, local holidays, weather conditions, destination restrictions or courier operations.
7.6. Cavalli e Nastri offers free shipping on orders of €100 or more, according to the shipping conditions applicable at checkout.
For orders below €100, shipping rates depend on the destination, as detailed in our Shipping & Delivery Policy.
7.7. The applicable shipping costs will always be displayed during checkout before the Customer confirms payment.
7.8. Once the parcel has been handed over to DHL Express, the Customer will receive a shipping confirmation email containing a tracking number to monitor the shipment.
7.9. If a Customer needs to modify an order, correct a delivery address or request cancellation, they should contact Customer Care as soon as possible.
Once an order has been processed and prepared for dispatch, Cavalli e Nastri may no longer be able to modify or cancel it or change the delivery address. After dispatch, any changes may also be subject to DHL Express procedures and restrictions.
These operational limitations do not affect the Customer's statutory rights, including the right of withdrawal where applicable.
7.10. If Cavalli e Nastri becomes aware of significant delays or problems affecting an order, the Customer will be notified by email using the contact details provided during checkout.
7.11. Unless a different delivery period has been agreed, products must be delivered without undue delay and no later than 30 days after the conclusion of the contract, subject to the rules governing non-delivery and applicable exceptions.
7.12. If delivery does not take place within the agreed or legally applicable timeframe, the Customer may exercise the remedies provided by law, including requesting delivery within an appropriate additional period or terminating the contract where legally permitted.
7.13. Cavalli e Nastri may arrange separate shipments where necessary, provided that any additional costs or material changes are handled in accordance with the agreement and applicable law.
7.14. The risk of accidental loss or damage generally transfers to the Customer when the Customer, or a designated third party other than the carrier, physically receives the products.
If the Customer independently commissions a carrier not offered by Cavalli e Nastri, the applicable statutory rules governing the transfer of risk will apply.
7.15. For complete information about shipping destinations, rates, delivery estimates, customs procedures and tracking, please refer to our Shipping & Delivery Policy.
8. In-Store Collection
8.1. Where expressly available during checkout, Customers may select collection from an eligible Cavalli e Nastri boutique instead of home delivery.
8.2. The availability of this service, eligible locations and collection procedures will be indicated during the purchasing process.
8.3. Customers will be notified when their order is ready for collection.
8.4. Customers should collect their products within 15 calendar days of receiving the collection notification, unless otherwise agreed.
8.5. If the products are not collected within this period, Cavalli e Nastri may contact the Customer to arrange collection or determine the appropriate next steps.
8.6. Any cancellation of an uncollected order and any resulting reimbursement will be handled in accordance with the contractual arrangements and applicable law. No automatic deduction from the purchase price applies solely because the collection period has expired.
8.7. Where the relevant legal requirements are met, online purchases collected from a physical boutique remain subject to the statutory rules governing distance contracts.
9. Right of Withdrawal, Returns and Refunds
9.1. Customers purchasing through the Website have the right to withdraw from eligible distance sales contracts within 14 calendar days without providing a reason, subject to the exceptions established by law.
9.2. The withdrawal period generally begins when the Customer, or a designated third party other than the carrier, receives the products. For orders delivered in separate parcels, the period generally begins upon receipt of the final item.
9.3. Customers may communicate their decision to withdraw by contacting customercare@cavallienastri.com or using the applicable online withdrawal procedure.
9.4. To facilitate processing, Customers should identify their order and the products concerned. Providing a reason for withdrawal is optional.
9.5. Returned goods must be dispatched within 14 calendar days after the decision to withdraw has been communicated, in accordance with applicable law.
9.6. The direct cost of ordinary return shipping is borne by the Customer, unless otherwise agreed or required by law.
9.7. Customers should handle products only to the extent reasonably necessary to establish their nature, characteristics and condition.
9.8. The Customer may be liable for any diminished value resulting from handling beyond what is necessary for such inspection, where permitted by law.
9.9. Certain products, including goods made to the Customer's specifications or clearly personalized, may be excluded from withdrawal where a statutory exception applies.
9.10. Refunds will be processed within the legally required timeframe using the original payment method, unless a different method has been expressly agreed without additional charges to the Customer.
9.11. Where permitted by law, Cavalli e Nastri may withhold reimbursement until the returned goods have been received or the Customer has supplied evidence of having sent them back, whichever occurs first.
9.12. The detailed conditions, available withdrawal procedures, exceptions and model withdrawal form are set out in our Returns & Refunds Policy, which forms part of the contractual information provided for online purchases.
9.13. Nothing in these Terms restricts mandatory statutory rights of withdrawal or legal guarantees.
10. Legal Guarantee of Conformity
10.1. All products sold to consumers through the Website are covered by the mandatory legal guarantee of conformity provided by applicable consumer protection law.
10.2. Under Italian consumer law, the Seller is generally responsible for qualifying lack of conformity existing at delivery and becoming apparent within two years after delivery.
10.3. For second-hand goods, the nature of the item, its age, disclosed condition and any characteristics expressly accepted by the Customer are taken into account when assessing conformity.
10.4. Any shorter period of liability for second-hand goods must comply with the applicable legal requirements and be expressly agreed where permitted. It cannot be shorter than one year under the relevant Italian statutory provisions.
10.5. Unless a valid shorter period has been expressly agreed, the ordinary statutory liability period applies.
10.6. Customers are not required to report a lack of conformity within two months of discovering it as a condition of retaining their statutory rights under the current Italian consumer sales regime.
10.7. In the event of a qualifying lack of conformity, the Customer may be entitled to repair, replacement, an appropriate price reduction or termination of the contract, subject to the conditions and order of remedies established by law.
10.8. Because many Cavalli e Nastri products are rare or one-of-a-kind, replacement with an identical item may not be possible. In such cases, the legally available alternative remedies will apply.
10.9. Ordinary wear resulting from use after delivery, accidental damage caused by the Customer and characteristics properly disclosed and accepted in accordance with the law do not, by themselves, constitute a lack of conformity.
10.10. Customers who believe that an item is defective or does not conform to its description should contact customercare@cavallienastri.com, providing the order number and an explanation of the issue.
10.11. Where appropriate, photographs may be requested to help assess the problem, without imposing disproportionate obstacles to the exercise of statutory rights.
10.12. Remedies for a qualifying lack of conformity will be provided without charge where required by law.
11. Product Authenticity and Intellectual Property
11.1. Cavalli e Nastri guarantees the authenticity of the products offered for sale through its Website.
11.2. Our collection includes vintage and pre-owned pieces from independent designers and established fashion houses. References to third-party brands identify the relevant products, designers or manufacturers.
11.3. Trademarks, logos and other intellectual property belonging to third-party brands remain the property of their respective rights holders.
11.4. The Cavalli e Nastri name, branding, original editorial content, photographs and other proprietary Website materials are protected by applicable intellectual property laws, to the extent that the relevant rights are owned or licensed by Cavalli e Nastri.
11.5. Unauthorized commercial reproduction, distribution or exploitation of protected Website content is prohibited without the relevant rights holder's permission, except where permitted by law.
11.6. Purchasing a product does not grant the Customer ownership of, or a license to commercially exploit, the intellectual property associated with the Website or the relevant brands, beyond rights granted by law.
12. Website Information and Liability
12.1. Cavalli e Nastri takes reasonable care to ensure that the information published on the Website is accurate and up to date.
12.2. Occasional technical errors, interruptions or inaccuracies may nevertheless occur.
12.3. If an error materially affects an order, Cavalli e Nastri will contact the Customer and handle the matter in accordance with the applicable contractual and statutory requirements.
12.4. Cavalli e Nastri does not exclude or limit liability where such exclusion or limitation is prohibited by law, including liability arising from fraud, wilful misconduct, gross negligence or mandatory consumer protection obligations.
12.5. Any other limitation of liability applies only to the extent permitted by applicable law and does not affect the Customer's statutory remedies.
13. Personal Data Protection
13.1. Personal data collected during browsing, account registration, checkout, payment and order fulfilment is processed in accordance with applicable data protection legislation.
13.2. Information about the categories of personal data processed, purposes, legal bases, recipients, retention periods and the exercise of data protection rights is provided in the Website's Privacy Policy.
13.3. Where legally required, optional marketing communications are subject to the appropriate consent or other applicable legal conditions.
13.4. Customers can consult the Privacy Policy available on the Website for further information.
14. Applicable Law and Dispute Resolution
14.1. These Terms and Conditions of Sale are governed by Italian law.
14.2. This choice of law does not deprive consumers residing in another country of the protection afforded by mandatory consumer protection provisions applicable in their country of habitual residence, where required by relevant conflict-of-law rules.
14.3. In the event of a complaint or dispute relating to an order, Customers are encouraged to contact Cavalli e Nastri Customer Care to seek an appropriate resolution.
14.4. For consumers domiciled or resident in Italy, the competent court will be determined in accordance with the mandatory provisions governing consumer jurisdiction.
14.5. For consumers residing outside Italy, jurisdiction will be determined under the applicable international and European rules protecting consumer contracts.
14.6. Customers may also have access to alternative dispute resolution procedures through competent consumer dispute resolution bodies, where such procedures are available and applicable.
14.7. Nothing in these Terms restricts the Customer's right to seek remedies before a competent court or authority.
15. Amendments and Interpretation
15.1. Cavalli e Nastri may revise these Terms to reflect changes in business operations, services or applicable legal requirements.
15.2. Updated Terms will be made available on the Website and will generally apply to orders placed after their publication.
15.3. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
15.4. In the event of a conflict between these Terms and mandatory consumer protection provisions, the applicable mandatory provisions shall prevail.
15.5. Specific conditions expressly agreed during checkout or displayed on the relevant product page will be considered alongside these Terms, without prejudice to applicable law.
16. Customer Care and Contact Information
For questions about products, order processing, payments, shipping, returns, refunds or these Terms and Conditions of Sale, please contact:
Cavalli e Nastri Customer Care
Email: customercare@cavallienastri.com
Website: cavallienastri.com
For additional information, please consult our Shipping & Delivery Policy and Returns & Refunds Policy.