Refuel information

Returns and Refunds - Withdrawal

8.1. The Customer has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery or collection of the Products, except in the case of Customized Products. In the case of split orders, this term shall run from the day of delivery or collection of the last Product.

8.2. In order to exercise the right of withdrawal, the Customer must send a refund request to customercare@cavallienastri.com containing the order number and the items for which it is requesting a refund, as well as the reason for which the refund is requested. The request, once received will be submitted to the attention of Horses and Ribbons which reserves the evaluation and acceptance of the same return request. Return shipping will be the responsibility of the purchaser. Refunds will be processed as soon as you complete the receipt, verification and acceptance of the returned item. Items must not have been worn, washed or altered or generally used. The 'horse and ribbon label affixed to the lanyard items present on the items being returned must not be cut or broken or tampered with in any way. For orders paid for by credit card, the refunded amount will be available to customers in approximately 10 days, and will still be visible on the next card statement. The timeline may vary slightly depending on the banking circuit of the credit card used. For orders paid by Paypal or bank transfer, the amount will be returned to the original account. Refunds will be issued in the same currency as the original purchase. Any difference in amount due to exchange rate fluctuation cannot be refunded. Returns must be shipped within 7 days of receiving authorization from Horses and Ribbons only and exclusively through the email address: customercare@cavallienastri.com. Returns must be shipped inside the original box. In the event that the Customer receives defective merchandise, or that errors occur in shipments by Cavalli e Nastri , the Customer is required to follow the same instructions as above. Horses and Ribbons reserves the right to request photographic evidence before authorizing returns for defective merchandise and bear the cost of shipping the merchandise back to its premises. Horses and Ribbons reserves the right to refuse returns that are unauthorized or otherwise do not comply with all conditions set forth.

8.3. In the event that the Customer does not follow this procedure, Horses and Tapes reserves the right not to proceed with the refund and the cost of return and any liability for loss, theft, damage or delay in delivery shall remain the responsibility of the Customer.

8.4. Customer may also retrieve the address to which the Products should be returned by contacting Horses and Tapes at the following e-mail address: customercare@cavallienastri.com

8.5. The Customer undertakes to return the Products for which he/she has exercised the right of withdrawal without undue delay and, in any event, within 14 (fourteen) days from the date on which he/she has notified horses and tapes of his/her decision to withdraw from the contract and if the return has been accepted.

8.6 The Products must be returned in the same state in which they were delivered. The Customer must therefore ensure that the Products are intact and complete, never used, worn or damaged in any way, and that they are returned in their original packaging, accompanied by all the labels with which they were received. Where a Product has a security label, the return of the Product will not be accepted if the original security label has been removed, broken or tampered with. The Customer also acknowledges that, for safety and sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed. horses and ribbons will check the packaging and the condition of the individual Products returned, constituting the substantial integrity of the same an essential requirement for the exercise of the right of withdrawal.

horses and ribbons reserves the right to refuse the return of those Products that are damaged, deteriorated, dirty or are in such a state as to suggest, unequivocally, that they have been used for purposes other than the Customer's verifications strictly necessary to ascertain the nature and characteristics of the Product purchased.
In case of refusal of the return, horses and tapes will send appropriate notice to the Customer and will not proceed to the re-credit of the price paid by the same, also reserving the right to claim compensation for any damage attributable to the conduct of the Customer.


8.7 The refund of the price of the returned Products shall be made by horses and ribbons without undue delay and in any event within 14 (fourteen) days from the date on which horses and ribbons became aware of the exercise of the right of withdrawal by the Customer.

Horses and Tapes reserves the right in all cases to withhold the refund until it has received and verified the Product. The aforementioned refund will be made by re-crediting the amount paid by the Customer to be made with the same method of payment used for the purchase, unless the Customer has expressly agreed otherwise and provided that the Customer does not incur any costs as a consequence of the refund.

Horses and Tapes will confirm to the Customer by e-mail that the price has been refunded.

8.8. The return of Products pursuant to this Article is permitted only in connection with purchases made on the Website.

8.9 In view of the fact that Personalized Products are products permanently modified and customized specifically for the Customer and that their original manufacture cannot in any way be restored, the right of withdrawal cannot be exercised by the Customer for Personalized Products. Accordingly, the provisions contained in this Article 8 shall not apply to Personalized Products, it being understood that the exclusion of Personalized Products from the right of withdrawal shall not affect the application of the statutory warranties, provided in Article 7 above, to such products as well.

8.10. In the event of delivery to countries where customs duties are applied, the Customer shall bear the full cost thereof even when not foreseeable.

8.11. Horses and Tapes offers a flexible return policy to make your online shopping experience even easier. However, customers who return items repeatedly may be refused at our discretion.