Refuel information

Returns and refunds - Withdrawal

    1. The Customer has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery or collection of the Products, except in the case of Personalized Products. In the case of a split order, this deadline starts from the day of delivery or collection of the last Product.

    2. To exercise the right of withdrawal, the Customer must send a refund request to customercare@cavallienastri.com containing the order number and the items for which the refund is requested, as well as the reason for which the refund is requested. Once received, the request will be brought to the attention of Cavalli e Nastri which reserves the right to evaluate and accept the same return request. Return shipping will be paid by the buyer. Refunds will be processed as soon as receipt, verification and acceptance of the returned item is completed. The products must not have been worn, washed or altered or generally used. The horse and ribbon label affixed to the items with safety cord present on the items being returned must not be cut or broken or tampered with in any way. For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days, and will in any case be visible on the next card statement. The timing may vary slightly based on the banking circuit of the credit card used. For orders paid with Paypal or bank transfer the amount will be returned to the original account. Refunds will be issued in the same currency as the original purchase. Any differences in amounts due to exchange rate fluctuations cannot be refunded. The return must be shipped within 7 days of receiving authorization from Cavalli e Nastri only and exclusively via the email address: customercare@cavallienastri.com. Returns must be sent inside the original box. In the event that the Customer receives defective goods, or that errors occur in shipments by Cavalli e Nastri, he is required to follow the same instructions given above. Cavalli e Nastri reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for returning the goods to its premises. Cavalli e Nastri reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions laid down.

    3. In the event that the Customer does not follow this procedure, Cavalli e Nastri reserves the right not to proceed with the refund and the return costs and any liability for loss, theft, damage or delay in delivery will remain the responsibility of the customer. of the Customer.

    4. The Customer can also retrieve the address to which the Products must be returned by contacting Cavalli e Nastri at the following e-mail address: customercare@cavallienastri.com

    5. The Customer undertakes to return the Products for which he has exercised the right of withdrawal without undue delay and, in any case, within 14 (fourteen) days from the date on which he communicated to Cavalli e Nastri his decision to withdraw from the contract and if the return has been accepted.

    6. The Products must be returned in the same condition in which they were delivered. The Customer must therefore ensure that the Products are intact and complete, never used, worn or damaged in any way, and that they are returned in their original packaging, accompanied by all the labels with which they were received. In the event that a Product is provided with a security label, the return of the Product will not be accepted if the original security label has been removed, broken or tampered with. The Customer also acknowledges that, for safety and hygienic-sanitary reasons, the perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed. horses and ribbons will check the packaging and condition of the individual returned Products, constituting the substantial integrity of the same as an essential requirement for exercising the right of withdrawal.

    7. horses and ribbons reserves the right to refuse the return of those Products that are damaged, deteriorated, dirty or are in such a state as to suggest, unequivocally, that they have been used for purposes other than the strictly necessary Customer checks to ascertain the nature and characteristics of the Product purchased.

    8. In case of refusal of the return, Cavalli e Nastri will send a specific communication to the Customer and will not proceed with crediting the price paid by the same, also reserving the right to request compensation for any damage attributable to the Customer's conduct.

    9. The refund of the price of the returned Products will be carried out by Cavalli e Tastri without undue delay and in any case within 14 (fourteen) days from the date on which Cavalli e Tastri became aware of the exercise of the right of withdrawal by the Customer.cavalli e Nastri reserves in any case the right to withhold the refund until it has received and verified the Product. The aforementioned refund will be made by re-crediting the amount paid by the Customer to be carried out with the same payment method used for the purchase, unless the Customer has expressly agreed otherwise and on condition that the Customer does not have to incur any costs as a consequence of the refund.cavalli e tapes will confirm to the Customer by email that the price has been refunded.

    10. The return of Products pursuant to this article is permitted only in relation to purchases made on the Website.

    11. In consideration of the fact that Customized Products are products permanently modified and customized specifically for the Customer and that their original production cannot in any way be restored, the right of withdrawal cannot be exercised by the Customer for Customized Products. Consequently, the provisions contained in this article 8 do not apply to Personalized Products, it being understood that the exclusion of Personalized Products from the right of withdrawal will not prejudice the application of the legal guarantees, provided for in the previous article 7, also to such products.

    12. In the case of delivery to countries that require the application of customs duties, the Customer fully assumes the cost even when not foreseeable.

    13. Cavalli e Nastri offers a flexible return policy to make your online shopping experience even easier. However, customers who repeatedly return items may be refused at our discretion.