Shipping policy
Shipping & Delivery
Cavalli e Nastri offers international shipping through DHL Express, delivering our selection of vintage and designer fashion to customers worldwide.
Below you will find information about shipping destinations, delivery times, shipping costs, order processing and shipment tracking.
1. Worldwide Shipping
Cavalli e Nastri ships internationally with DHL Express.
Orders can be delivered worldwide, subject to the courier's service availability, local regulations and any applicable shipping restrictions.
Shipping availability for your destination will be confirmed during checkout.
2. Shipping Costs
Free shipping is available on orders of €100 or more.
For orders below €100, the following shipping rates apply:
| Destination | Shipping Cost |
|---|---|
| Italy | €10.00 |
| Switzerland | €10.00 |
| European Union (excluding Italy) | €19.99 |
| Japan, China and Australia | €40.00 |
| Rest of the World | €25.00 |
Shipping rates are expressed in euros (EUR).
The applicable shipping costs are displayed during checkout before payment is completed.
Free shipping refers to transportation charges and does not necessarily include customs duties, import taxes or other charges applicable to international deliveries.
3. Estimated Delivery Times
All orders are shipped using DHL Express, with the following estimated delivery times:
- Italy: 1–2 business days.
- European Union: 1–2 business days.
- Non-EU countries: 2–4 business days.
These estimates refer to transit times from the date of dispatch and do not include order processing and preparation.
Delivery times may vary depending on the destination, customs clearance procedures, public holidays, weather conditions and courier operations.
Business days exclude Saturdays, Sundays and public holidays.
Estimated delivery times are provided for guidance and do not affect the customer's statutory rights regarding delivery.
4. Order Processing and Dispatch
Orders are processed and prepared for shipment from Monday to Friday, excluding public holidays.
Under normal operating conditions, orders are processed within 24–48 hours on business days.
Orders placed during weekends or public holidays will generally be processed on the next available business day.
During holiday periods or exceptionally busy periods, processing times may be longer.
Once an order has been prepared and handed over to DHL Express, a shipping confirmation email will be sent to the customer.
5. Shipment Tracking
When your parcel is entrusted to DHL Express, you will receive a shipping confirmation email at the address provided during checkout.
This email will include a tracking number allowing you to monitor the progress of your shipment.
You can track your parcel directly through the official DHL tracking service.
Tracking information may take some time to become available after the courier has collected the parcel.
6. Order Changes and Cancellations
If you need to modify your order, correct your delivery address or request a cancellation, please contact our Customer Care team as soon as possible.
Once an order has been processed and prepared for dispatch, Cavalli e Nastri may no longer be able to modify or cancel it or change the delivery address.
After the parcel has been handed over to DHL Express, any delivery modifications may be subject to the courier's procedures and service restrictions.
These operational limitations do not affect the customer's statutory rights, including the right of withdrawal where applicable.
7. International Customs Duties and Import Taxes
For deliveries to countries outside the European Union, customs duties, import taxes and clearance charges may apply according to the regulations of the destination country.
Where applicable, these charges may be collected by DHL Express or the relevant customs authorities.
Responsibility for customs duties and import-related charges is determined by the delivery terms disclosed at checkout and applicable law.
Customs inspections and clearance procedures may cause delays beyond the estimated delivery timeframe.
Customers are encouraged to review the import requirements of their destination country before placing an international order.
8. Shipping Delays and Delivery Issues
Cavalli e Nastri makes every effort to process and dispatch orders promptly.
If we become aware of delays or issues affecting an order, we will notify the customer by email using the contact details provided during checkout.
If your shipment is delayed, lost or damaged during transit, please contact our Customer Care team so that we can investigate the issue with DHL Express.
Cavalli e Nastri remains responsible for the delivery of purchased goods in accordance with applicable consumer protection law.
Unless otherwise provided by applicable law, the risk of accidental loss or damage passes to the customer when the customer, or a designated third party other than the carrier, physically receives the goods.
Nothing in this policy limits the customer's statutory rights in the event of non-delivery, loss or damage during transport.
9. Returns and Refunds
If you wish to return an item after delivery, please refer to our Returns & Refunds Policy for information about the right of withdrawal, return procedures, applicable conditions and refund processing.
For eligible online purchases, customers generally have 14 calendar days to exercise their statutory right of withdrawal, subject to the exceptions provided by applicable law.
10. Customer Care
For questions about shipping rates, delivery times, order tracking, customs procedures or any issues relating to your shipment, please contact our Customer Care team.
Cavalli e Nastri Customer Care
Email: customercare@cavallienastri.com
Our team will assist you with your enquiry and provide updates regarding your order where available.