Shipping & Return Policy
SHIPPING AND DELIVERY
Cavalli e Nastri offers products for sale that are in stock and available for dispatch from our distribution center.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. We ship in Italy and in all the other countries through DHL courier
TYPES OF SHIPPING
We offer express shipping (2-4 days), for specific Italian regions such as Basilicata, Calabria, Campania, Puglia and the Islands, delivery might take up to one additional day. Working days are from Monday to Friday.
Within Europe, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. When a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs. As we're unable to advise on the amount, we'll send you an email before we dispatch your first DDU order. Please look out for this email in your inbox so your purchases are dispatched on time
TRACKING OF ORDERS
Once your purchases are on their way to you, we'll send you an email with your shipping number as advised by the courier. Registered customers can Sign In to their account on cavallienastri.com and find the information. For any problem regarding the tracking, Cavalli e Nastri Customer Service firstname.lastname@example.org will make the best effort to update you on the status of your order in the minor possible time.
All items are insured against theft and accidental damage whilst in transit to the shipping address. Once your purchases have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. When the item is delivered, we kindly ask you to check the status of the package before signing the confirmation of delivery.
DISPATCH OF ORDERS
Orders are dispatched the working day immediately after the order date, following confirmation of payment and availability of stock. Orders made during the weekend (from Friday afternoon till Sunday evening) will be dispatched the following Monday morning.
All Cavalli e Nastri deliveries will be accompanied by an invoice, which states the value of every single article. For items on sale, the invoice will report discounted amounts. If for any reason, the packaged is not successfully delivered to the address indicated, you will be contacted by our Customer Service. If also in that case we are not able to identify alternative shipping address, the package will be returned to the warehouse and we will charge you for shipping costs. This amount will be deducted from the refund.
RETURNS AND REFUND
Via Gian Giacomo Mora, 12
20123 Milan, Italy
• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
• The item must not be worn; it has to be in the same conditions as it was received
• Original tags of the item must not be removed.
• Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed.
PAYMENT, PRICING, AND PROMOTION
INTELLECTUAL PROPERTY RIGHTS
Cavallienastri.com’s contents, including but not limited to, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material posted on cavallienastri.com in any format, including menus, web pages, graphics, colors, schemes, tools, fonts, design of the web site, diagrams, layouts, methods, processes,functions and software which are part of cavallienastri.com, are protected by copyright and by any other intellectual property right of Cavalli e Nastri and of the relevant right-holders. The reproduction, wholly or in part, in any form whatsoever, of cavallienastri.com and of its contents is not allowed without Cavalli e Nastri's written consent.